Hotel Policy
Customer Information Collection
Shopnil Shindhu may collect customer information including name, email address, phone number, billing information and booking details for reservation and service purposes.
Information Usage
Collected information is used to process bookings, improve guest services, manage customer support and ensure secure payment transactions.
Data Protection
Customer information is securely maintained and protected against unauthorized access, misuse, or disclosure through standard security measures.
Customer information is securely maintained and protected against unauthorized access, misuse, or disclosure through standard security measures.
Third-Party Sharing
Shopnil Shindhu does not sell or misuse customer information. Information may only be shared with authorized service providers or legal authorities where required.
Cookies & Website Tracking
Our website may use cookies and analytical tools to improve website functionality, enhance user experience and monitor website performance.
Customer Consent
By using the Shopnil Shindhu website and services, users agree to the collection and use of information in accordance with this Privacy Policy.
Have questions about our Privacy Policy?
Our team is available to assist you with any concerns.
Company Information
Shopnil Shindhu Hotel operates as a hospitality service provider offering accommodation, dining, event facilities, and guest services. All official business operations are conducted in accordance with applicable hospitality and commercial regulations.
Website Ownership
The official website of Shopnil Shindhu Hotel, including its structure, design, booking system, images, and content, is owned and maintained by the hotel management. Unauthorized copying, modification, reproduction, or redistribution of website materials is strictly prohibited.
Booking & Reservation Policy
All room reservations, event bookings, and hotel services are subject to availability and confirmation. Guests are responsible for providing accurate and complete information during the reservation and payment process.
Accuracy of Information
Shopnil Shindhu Hotel strives to ensure that all website information, room rates, availability, facilities, and service details are accurate and up to date. However, information may be modified, updated, or removed without prior notice.
Third-Party Services
Our website may include links to or integrations with third-party payment gateways, booking platforms, or external service providers. Shopnil Shindhu Hotel is not responsible for the content, policies, security, or practices of such third-party platforms.
User Responsibility
Users are expected to use the website lawfully, responsibly, and in accordance with applicable regulations. Any misuse, fraudulent activity, unauthorized access attempt, or action that may compromise website security may result in service restriction and/or legal action.
Have questions about our Terms & Conditions?
Our team is available to assist you with any concerns.
Refund Eligibility
Refund requests are reviewed according to the applicable booking conditions, cancellation terms and service policies of Shopnil Shindhu.
Refund Processing Time
Approved refunds will be processed within 7–10 working days through the original payment method used during the booking process.
Cancellation Policy
Cancellation requests must be submitted before the applicable cancellation deadline. Late cancellations or no-shows may be subject to charges according to hotel policy.
Non-Refundable Services
Certain promotional packages, discounted offers, advance booking deals, or special event reservations may be non-refundable.
Payment Disputes
In case of payment-related issues or refund disputes, customers are encouraged to contact the official support team of Shopnil Shindhu for assistance and resolution.
Have questions about our Return & Refund Policy?
Our team is available to assist you with any concerns.